Cancellation Policy

ROOM9 requires a minimum of 24 hours’ notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to charge you a $50 No Show or Late Cancellation fee. If you have pre-paid for an appointment and you fail to attend that appointment, you may forfeit one treatment from your package.